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Noticeboard

Need to cancel your appointment? Please ring 01793 482824  to leave a message on our dedicatie answer machine if you are unable to make your appointment. 

SHARING YOUR INFORMATION WITH OTHER HEALTHCARE PROFESSIONALS

We will be asking every patient if they are happy to share their medical record with other users of the same clinical system. This is for the purpose of giving you the correct treatment if you attend a walk in centre or other healthcare provider.  

Success Centres at Moredon Medical Centre & Swindon NHS Health Centre - during periods of limited appointments patients may be offered alternative appointments at one of Swindon’s Success Centre's based at Moredon Medical Centre and Swindon NHS Health Centre. Reception staff will be able to book you directly into a booked GP appointment at the centre. These appointments are for minor ailments and not ongoing medical conditions. There are now additional GP appointments, operating on Saturdays and Sundays from 8am-8pm at Moredon Medical Centre and Swindon NHS Health Centre.

Text Reminder of Appointments - patients will now receive a text message reminder of their appointments at the surgery, the surgery would be grateful if patients could keep us informed of any changes to their mobile numbers.

Card Payments - Patients are advised that the surgery does not accept card payments. All payments should be by cash or cheque.

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve their contact details are:
Email feedback.swindonccg@nhs.net
Writing/in person: PALS and Complaints Team, Priory Road Medical Centre, Priory Road, Park South, Swindon, SN3 2EZ. Telephone: 0300 200 8844.



 
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