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Need to cancel your appointment? Please ring 01793 482824  to leave a message on our dedicatie answer machine if you are unable to make your appointment. 


We will be asking every patient if they are happy to share their medical record with other users of the same clinical system. This is for the purpose of giving you the correct treatment if you attend a walk in centre or other healthcare provider.  

Success Centres at Moredon Medical Centre & Swindon NHS Health Centre - during periods of limited appointments patients may be offered alternative appointments at one of Swindon’s Success Centre's based at Moredon Medical Centre and Swindon NHS Health Centre. Reception staff will be able to book you directly into a booked GP appointment at the centre. These appointments are for minor ailments and not ongoing medical conditions. There are now additional GP appointments, operating on Saturdays and Sundays from 8am-8pm at Moredon Medical Centre and Swindon NHS Health Centre.

Text Reminder of Appointments - patients will now receive a text message reminder of their appointments at the surgery, the surgery would be grateful if patients could keep us informed of any changes to their mobile numbers.

Card Payments - Patients are advised that the surgery does not accept card payments. All payments should be by cash or cheque.

Notice to patients. When booking an appointment for the Doctor or Nurse the Partners have requested that receptionist staff ask what the appointment is for. This is to ensure you are booked with the most appropriate person. 

Routine Pre-bookable Appointments:

These can be booked up to 4 weeks in advance and are suitable if you do not need to be seen urgently, want a convenient time for you and want to specify a particular doctor. Our extended hours appointments on a Tueday evening, Wednesday, Thursday and Friday mornings are also pre-bookable up to 4 weeks in advance.    There are various times allocated to these appointments for the doctors and the nurses in the mornings, afternoons and early evening.

Book on the Day Appointments: 

These are only available on the day you want to be seen and are booked from 8.00am when the appointment line opens. They are suitable for you if you can come to the surgery when there is an available appointment and you do not mind which doctor you see. There are only a fixed number each day and when they are gone they are gone!

Telephone Appointments:

If you would like to speak to a doctor or nurse on the telephone and do not feel that you need an appointment to be seen you can ask for a telephone appointment. These may also be used if you feel you need advice from a doctor urgently but all book on day appointments are gone. Please be reassured that if on talking to you the doctor feels that you need to be seen they will invite you to come in.  

Online Appointments:

Online appointments are now available at the surgery, to use this facility you will need to register with the practice, we are currently contacting those patients who have already shown an interest in this service. If you have not already registered and would like to please speak to reception.

Dedicated Telephone line to cancel appointments:

If you need to cancel an appointment you can now leave a message on a dedicated line. Ring 01793 482824 and leave a message with your name, appointment date and time.  We will then cancel this appointment for you. This service is available 24 hours a day.

You do not need an appointment if:

  • You have a routine repeat prescription enquiry - please speak to the receptionist or email your request
  • You need a continuing sick note and have already seen a doctor about your current illness - the receptionist can speak to the doctor about this for you 
  • You need a certificate signing - please speak to the receptionist, there may also be a charge
  • You need a routine blood pressure check - please drop into reception and a trained member of staff can do this for you
  • You need results from a routine test - this can be given over the phone if the result has been reviewed by the doctor 

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