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Need to cancel your appointment? Please ring 01793 482824  to leave a message on our dedicatie answer machine if you are unable to make your appointment. 


We will be asking every patient if they are happy to share their medical record with other users of the same clinical system. This is for the purpose of giving you the correct treatment if you attend a walk in centre or other healthcare provider.  

Success Centres at Moredon Medical Centre & Swindon NHS Health Centre - during periods of limited appointments patients may be offered alternative appointments at one of Swindon’s Success Centre's based at Moredon Medical Centre and Swindon NHS Health Centre. Reception staff will be able to book you directly into a booked GP appointment at the centre. These appointments are for minor ailments and not ongoing medical conditions. There are now additional GP appointments, operating on Saturdays and Sundays from 8am-8pm at Moredon Medical Centre and Swindon NHS Health Centre.

Text Reminder of Appointments - patients will now receive a text message reminder of their appointments at the surgery, the surgery would be grateful if patients could keep us informed of any changes to their mobile numbers.

Card Payments - Patients are advised that the surgery does not accept card payments. All payments should be by cash or cheque.

Changes to prescriptions

All surgeries are being encouraged to participate in electronic prescriptions whereby your prescription will be sent directly to your chosen pharmacy electronically. Further information regarding this can be obtained in the surgery. All patients are asked to contact their nominated pharmacy and ensure they are registered with them for Electronic Prescribing. The system at Ashington House is due to change in January 2015.

How to request

green pillsPatients who wish to order by phone can ring the POD on 683755. The surgery is happy to take repeat prescription requests by email or in writing, unfortunately we do not normally accept repeat prescription requests over the phone. To submit your repeat request in writing please use the repeat order form attached to your last prescription or write us a note stating your name, date of birth and for each medication its name, doseage and number amount. Patients are advised that the surgery requires 3 working days from 1st January 2017 to produce your repeat prescription. If your prescriptions is required to be sent to a chemist please allow a further day. 

Pharmacy collection

Many pharmacies are now able to collect your prescription from us and therefore reduce the number of trips you need to make. Ashington Way, Asda Westlea and Sainsbury's Bridgemead are the three most local pharmacies who do this but many others do if you request this from them. 

If you wish to collect from Ashington Way Pharmacy in particular, please indicate this and we can set this up for you on our computer system. 

Collecting your prescriptions

Where possible your prescription will be ready to collect within 3 working days. This allows us enough time to create your new prescription, get the doctor to sign it and check any outstanding queries and then return it to reception ready to be collected. We apologise that there are sometimes delays on prescriptions as the doctors may need to review your medical record before authorising them. We will endeavour to sort out any problems that you do experience so please bare with us.

Please leave enough time to request your repeat prescription so that you do not run out. 

Repeat dispensing

If you are on regular repeat medication which does not change frequently you may wish to consider repeat dispensing. This is a system by which you receive up to 6 months worth of prescriptions at one time which are then held with the pharmacy for you to collect each month. For more information speak to your doctor when you next see them, the pharmacist or a receptionist.

6 monthly repeat prescriptions

All patients that have 6 monthly repeat prescriptions, please ensure that you arrange further orders via your pharmacy. Please hand into reception asap your re-order slips to avoid delays in arranging repeat prescriptions.

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